the scrapers run on Apify. most answers live in the run log; the rest are one email away.
Open the run in Apify Console and check the log — most failures name the cause (blocked page, invalid input, timeout). If it looks like a bug, open an issue on the Actor’s Issues tab in the Apify Store and include the run ID. You are only charged for results the Actor actually delivers.
On the Issues tab of the Actor’s page in the Apify Store. Issues are public, so other users with the same problem find the answer too. For anything private, email [email protected].
Apify bills you directly, per result, at the price shown on each Actor’s page. There is no Data Runner subscription. Invoices, payment methods and refunds for Apify usage are handled in your Apify account under Billing.
Yes — email [email protected] with the source, the fields you need and a rough volume.