Refund Policy

1. Scraper Usage on Apify

Our scrapers are pay-per-result and are billed directly by Apify, on your Apify account. We do not receive those payments and cannot issue refunds for them — refund requests for Apify charges go to Apify's support team.

If a run failed or returned wrong results because of a bug in one of our Actors, please also tell us: open an issue on the Actor's Apify page or email [email protected], so we can fix it.

2. Free Tools

The free email extractor and free email verifier cost nothing, so there is nothing to refund.

3. Custom Work

Custom scrapers and data pipelines are billed according to the milestones we agree with you at the start.

• Deposits are non-refundable once work has begun
• If we fail to deliver the agreed scope, we will either fix the issue or refund the part of the price that covers the undelivered work
• Work outside the agreed scope may need an additional agreement

4. Chargebacks

Please contact us before opening a chargeback — most issues can be resolved quickly. We reserve the right to contest chargebacks opened without contacting us first.

5. How to Request a Refund

Email [email protected] with:

• Your name and the email used when you paid
• What you paid for, and when
• Why you are asking for a refund

We respond within 2 business days. Approved refunds are returned to the original payment method; how long they take to appear depends on your bank.