AI Calling Agent subscriptions (Solo, Growth) are billed monthly on a recurring basis.
Cancellation: You may cancel your subscription at any time via the Customer Portal. Cancellation takes effect at the end of your current billing period. You will retain access through the end of the paid period.
Refunds after activation: Once your AI agent has been provisioned and is live (typically within 10 minutes of completing the onboarding wizard), we do not offer refunds for the current billing period — Twilio number allocation and Vapi assistant creation are committed at that moment.
Pre-activation refunds: If your agent has not yet been activated (wizard not completed) and you request cancellation within 24 hours of payment, we will issue a full refund.
White-glove setup add-on: The one-time white-glove setup fee ($450 Growth) is refundable within 7 days of purchase if delivery has not started. After Anderson begins the templating or test-call process, the add-on is non-refundable.
Where applicable, one-time setup fees are non-refundable once work has commenced. If a project is cancelled before any work begins, a full refund of the setup fee will be issued.
Scraping tools on Apify are pay-per-use and billed directly through Apify's platform. Refund requests for Apify usage charges must be directed to Apify's support team. data-runner.dev does not control Apify billing and cannot issue refunds for usage credits.
Custom workflow projects are billed based on milestones agreed upon at the start of the engagement.
We take quality seriously. If you experience a technical issue on our end that prevents the service from functioning as described for more than 72 consecutive hours, contact us and we will:
To report a service issue or request a refund, email [email protected] with your order details. We respond within 2 business days.
If you initiate a chargeback with your bank or credit card provider without first contacting us, we reserve the right to suspend your service immediately and contest the chargeback. We encourage you to reach out directly first — most issues can be resolved quickly.
Email [email protected] with:
We will review and respond within 2 business days. Approved refunds are processed through Stripe and typically appear within 5–10 business days depending on your bank.